Showing posts with label Consumer Trends. Show all posts
Showing posts with label Consumer Trends. Show all posts

Wednesday, January 25, 2017

Findings from the Fringe

Account Planning Group Event Recap


Are cultural trends born on the fringes of society? Do "Fringers" hold the secret to future shifts in mainstream values? What does mainstream actually MEAN, anyway?

These questions and more were batted around the beautiful head office of Google Canada at the latest Account Planning Group of Canada event, elaborately titled "Are the fringes of culture more important than ever?" As the planners, strategists, and even one client(!!!) looked on, three guest speakers gave their unique perspectives on the trend-setting fringe.


Here's what we learned:


(1) Passions spread over time


First up, Michael Barry Jr., the owner of Mariposa Cycles, a high-end custom bicycle manufacturer. A former professional cyclist, Michael grew up in his parent's bike shop, living and breathing what was at that time a fairly niche hobby. As he followed his love of cycles and cycling, he became a leader in the small Toronto cycling community like his parents. Cycling WAS a fringe community, said Michael — everyone knew each other.

Not anymore.

Now, of course, cycling is a major part of mainstream culture, as is the passion for bikes and the push for more bike lanes and infrastructure. It's a way of life driven by our increased awareness of environmental issues and climate change, and as a solution for widespread health problems and obesity.

But also, of course, the pure love and joy of cycling that many people have now discovered. The same universal insight — the exhilarating feeling of freedom you get from riding a bike — that drove that tiny fringe community is the same insight that drives our mainstream love of biking and our understanding of the universal good that more cycling can do for society.

Even Mariposa, which started as an extremely niche manufacturer, is now on the verge of going mainstream, with more and more bikers interested in high-quality custom cycles.

Cycling is just one example of a fringe activity that actually had a universal insight and a universal application, and has now gone mainstream.


(2) The fringe has a lot to teach us


Next up, Matthew Lawrence, an ethnographer / anthropologist and Director of The Sound market research firm. As finding and documenting fringe communities (through snazzy, music video-style videography) is part of his business, he shared many examples of what he's learned from the fringe.

He's studied:
  • people living off the grid
  • female fight club members
  • drag queens
  • 'Victorians'
  • parkour artists
  • weed culture

Matthew called the fringe the "people that mainstream culture forgets", often because they are spread out, few in number, and not very vocal about their passions. And though they're niche in their beliefs, they aren't necessarily cultural rebels or against mainstream values, either.

That said, the passion and dedication that fringe communities have also make them very aspirational to those of us in the mainstream — we envy them, and want to adopt much of their passion and uniqueness and perspective on life. Though they may seem strange to us at first, we can feel that they're insightful and that they're on to something.

We want that, too.


An example includes the fringe community that has a passion for analog media. Not against or disruptive to digital media in any way, these people simply have a love of vinyl, CDs, and even cassette tapes — their look, their feel, their unique sound. The tactile experience of music is important to them, it represents both a physical collection and a physical connection.

That's a universal insight the mainstream also shares and, in the case of music, may eventually adopt once again.


(3) All that matters is what's popular


Lastly, Adam Green, Creative Agency Lead at Google and the contrarian of the group. To him, "mainstream" is simply a construct of the media, a term more representative of primetime TV audiences than an actual group of society.

There are NO mainstream, average consumers!

Adam argued that we are all made up of a combination of unique interests, passions, and values, something that traditional media can't possibly address. TV, for example, is inherently limited, it will never speak to the entire spectrum of human interests, even with its army of specialty channels and shows. So the idea of mainstream (primetime) and niche (specialty) is bunk.

To Adam, what's POPULAR is more important than what's mainstream.

And how do we find out what's truly popular? Well, of course. We're at Google...

YouTube.

YouTube, Adam said, suddenly addressed all kinds of cultural interests that mass media did not, and has revealed all kinds of formerly fringe interests that are actually more popular than mainstream ones.

For example, videogame culture and competition, especially the behaviour of watching others play and compete against each other, is extremely popular, as much as typically mainstream interests like food and the home. And these aren't all teenage boys watching — the average age of this 'fringe' community is 31(!). And yet this culture is almost completely ignored by mainstream media, including Jimmy Kimmel...



And so, mainstream culture does not necessarily equal what's popular.

We are all snowflakes, Adam said, with unique interests and a lot of passion for them. Instead of targeting mainstream interests, look for what's popular, what's lit a fire of passion among people.


...so! Convinced yet!

Dusting off your Sony Walkman yet!!!

As event host and moderator Matt Foulk said in closing, the fringes of culture have ALWAYS been important. It's only now, with the Internet, that we have an easy way to find, study, and learn from them.

Remember:
(1) Passions spread over time
(2) The fringe has a lot to teach us
(3) All that matters is what's popular

Happy hunting!


To stay updated on the next APG event, join the mailing list here.

Tuesday, December 27, 2016

Hygge for the Holidays

Bunkering down with the philosophy of coziness


I type this as I nurse a piping hot cup of coffee, just the right amount of sweetness, my hand wrapped around a warm ceramic mug, the strings from Canon in D Major slowly putting me to...

Yep. I'm feeling very Hygge.


Pronounced "Hue-gah", Hygge is the Danish art of warmth, comfort, and coziness, a philosophy and lifestyle to help us survive the literal and metaphorical winter. Whether it's global warming, the Trumpocalypse, or dreaded relatives, there are many reasons to Hygge.

But the better question is, how?

Here are three ways to embrace this brewing lifestyle trend and cozy up for the holidays:


(1) Nostalgia

Things always seem better in the good old days. Made fuzzy with time, and warmer and more heartfelt from our selective memories, nostalgia for the classics from our childhood and the comfort and security of the past is a very good way to Hygge. The past is known, safe, and can be mined for only the good, warm moments, the kind that make us feel like children again.

Think adult colouring books...


...our infatuation with the royals (on TV!)...


...classic video games reborn on smartphones...


...and of course, La La Land, a musical that brings back the vintage style and aesthetic of classic Hollywood.



(2) Cocooning

Stay home! At home it's warmer, more comfortable, more convenient and more personalized. By nestling inside the safety of home base, you can build your nest of favourite things, all while sipping that aforementioned mug of hot, home-brewed coffee. Home is where the heart is, it's also a core part of Hygge.

Think extreme textures and faux fur in home decor...


...She sheds. Yes, She sheds!


Knitting and crochet...


...and even Uber-style at-home massages.



(3) Clanning

Feeling Hygge wouldn't be complete without the warmth and company of other people. But welcoming those with different or opposing views wouldn't be very comfortable, would it? Enter the trend towards 'clanning': becoming closer to those with similar beliefs and values, and freezing everyone else out. Heck, clanning might've even been what got Trump elected! Who knew!

Think digital clanning, with Facebook's tailored newsfeed and new Rooms feature in Messenger...


...Netflixing our favourite shows (and our friends' favourites), over and over...


...protectionism...


...and of course, holding strong to our country's values.



BONUS!

Are you ready to Hygge? Here are 3 Hygge-approved Toronto coffee shops where you can find your comfort during the rest of your holidays, complete with cozy atmospheres and warm decor:


Istanbul Cafe

Merchants of Green Coffee

The Theatre Centre Cafe


Happy Holidays!

Wednesday, September 23, 2015

Please, close your eyes...

The New Culture of Slowness



You're busy. I know.

Well guess what: I'm busy, too! We're all busy — too busy to live in the moment, too busy to consider anything other than what's now, what's next, and how to get there as quickly as humanly possible.

That's why we get books like this...

 


...headlines like this...



...and even ads like this (unskippable, so even the busiest among us gets the point!)




But is this culture of busyness truly what we want?

Is it what anyone wants?


This summer, at the SummerWorks performance festival in Toronto, I got my first real taste of slowness: the culture of slowing down, breathing in the present, and being at peace with... well, nothing.


Meryem Alaoui's (@meryemalaoui) live art performance called "Sand Body" was at once sensory, while also anti-sensory. Amid a slew of productions bent on adding more (and more, and more!) to the live theatre experience (think audience voting, multimedia projections, and 3-D dancing skeletons... uh huh!), Sand Body was a stripped down exercise in patience and focus. Pun intended!


Audiences were asked to surround the performance area (in this case, the busy Factory Theatre lobby) and stay focused during the one-hour performance. While a minimalist, disembodied voice asked us to "Please, close your eyes", Meryem dressed down, moved slowly through the sand, and sometimes did nothing at all, all while crowds moved into and around the space, pulling on our attention with constant distractions.

Are you focused enough? In the moment? Patient?



Here's an excerpt from the Sand Body introduction:
In the future, will it be possible to slow down time, to live at a slower pace, or are we always going faster? 
We speed up time or slow it down. It has no speed. That's why the future can be hopeful. It never arrives. It's like the horizon. 
Would it not be ideal if we could move away from this constant progress towards the future? Away from productivity? Does this have anything to do with speed? 
Sometimes observing, listening, sensing is enough. It can be necessary even. 
...and sometimes waiting... patiently... 
Please. Close your eyes.

And, if you're patient enough, here's a clip of the performance:




Meryem isn't the only one that gets it. Corona has, for a while now:




Some workplaces are starting to get it...



...even schools are getting it, too:



Do YOU get it? Do your clients get it?

Take a moment to think about it.

But first: please, close your eyes...

Sunday, June 16, 2013

Life, Liberty, and... Privacy?!

The Wall Street Journal, June 8, 2013

Is the dream of freely-shared data dead?

Maybe.

In the wake of the (not-so-startling) revelation that the NSA has been tapping the databases of Facebook and Google, the question of online privacy has once again reared its ugly head.

The issue, though, is far from new. Over the last few years, several events and media warnings have helped sink the idea that sharing our personal data in exchange for goods and services is a good deal. In fact, some incidents have made it seem like a very bad deal indeed.

Below is a look at the dream, its slow death, and why anonymity may be the way of the future.


The Dream

Back in 2010, I talked about privacy as the new online currency… with people freely sharing their personal data in exchange for new, personalized goods and services. What started with Facebook forcing us to use our real names and identities slowly turned into people freely sharing their location, interests, and more.

At first, the dream was good. We were rewarded with perks (like coupons for Foursquare check-ins) and personalization (like relevant advertising). We could find our iPhone if we ever lost it, find singles to date in our immediate area, and build the ultimate online resume (really, a showcase of our professional lives).

And the more the internet knew us, the easier our lives became. Our devices could talk to each other and access our personal data to tailor themselves to our preferences. For example, our air conditioning could turn on to cool our house when we were on our way home. The dream was alive, and led straight to the fabled "Internet of Things". Everything around us would soon be connected — to each other, and to us.


WIRED June 2013

WIRED December 2012


The Warnings

The dream, of course, still exists. But it is no longer pure. Warnings have popped up over the past few years which have collectively made us stop and rethink our own perpective on privacy. The first comes from the original data miner: Facebook. As the social network faced growing concerns about its privacy policies — especially in lieu of its IPO — sentiment towards the giant began to change. Would Facebook try to directly profit from our data?

Next, Google, and its consolidation of all of our personal data through our Google Accounts (and Google+ profiles). Google changed its privacy policies so that each of its products — search, Gmail, maps, Android, everything — worked from the same set of personal data. Google knew everything about us, and the implications of this slowly set in. How will advertisers use this data? Would certain groups of people (say, Apple users) see higher prices than others?

Finally, the big one: government. With the war on terror and the increased use of surveillance technology, it was becoming clear that the government — "Big Brother" — knew more about us than ever. Through data mining and micro-targeting, governments could craft messages that were tailored to specific groups, and even households, based on data about their political leanings and beliefs. Sensors and cameras were installed everywhere, tracking our movements and looking for suspicious behaviour.

MacLean's April 23, 2013


The Toronto Star August 2012


MacLean's October 13, 2012


Collateral Damage

Then came the failures, each of which pushed the dream to the brink and aided the renewed push for privacy. We began to read stories about major data breaches and hacking scares, which made us realize how easy it was for our data to be stolen. Sony suffered a huge security breach when the personal and credit card information of many of its PS Network users was compromised. Though the company placated its users with free game downloads, the damage was done. Sony was one company of many.

In a WIRED cover story titled "Hacked", Mat Honan tells the startling story of how his entire life was stolen when a hacker took control of his online identity. "In the space of one hour, my entire digital life was destroyed. First my Google account was taken over, then deleted. Next my Twitter account was compromised, and used as a platform to broadcast racist and homophobic messages. And worst of all, my AppleID account was broken into, and my hackers used it to remotely erase all of the data on my iPhone, iPad, and MacBook. In many ways, this was all my fault."

And now, the NSA. Is it really such a surprise, considering the way the wind was blowing, that a surveillance system like this existed? Not really. What was surprising, though, was the amount of data that the US government had access to. Many of the walled gardens that we had entrusted our data to — and primarily, Facebook and Google — were not so impenetrable after all. Not only did the NSA have access to a back door, an alternate entry point that allowed it to scan through our personal data, that access was sanctioned by our social networks.


WIRED August 2012

MacLean's June 24, 2013


So, I'll ask again. Is the dream of freely-shared data dead?

Maybe, maybe not. But in light of recent events, the conversation — and perception — has definitely shifted.

Has your view of your privacy changed over the past few years?

Thursday, September 6, 2012

Retailisation Series #1: The Quick and the Digital

How digital, mobile, and the virtual world are quickening the retail experience


The Retailisation Series will spotlight how digital and architectural experiences are causing a shift in how brands, retailers, and shoppers interact. Inspired by the forward-thinking ideas in the 2005 book Retailisation: The Here, There, and Everywhere of Retail by Francesca de Chatel and Robin Hunt, each post will cover three different roles for retail in 2012 and beyond. In this first post in the series, "The Quick and the Digital", we'll see how the Internet is turning shopping into a quick, convenient, and effortless process. In posts two and three we'll look at retail through the lens of leisure and culture shopping.


"Retailisation is the process by which retail is fighting back against a knowledge-rich consumer who has grown up in an era of mass ‘quality’ information about the things he or she consumes."


Retailisation and the Battle for Time


The first way in which the retail landscape is changing is in the notion of time. Shopping is becoming quicker, easier, and more effortless, and in many areas it no longer requires any thought or action on our part. As Chatel and Hunt point out at the beginning of their book, "time is a new battlefield on which retail engages." Many retailers have come to the conclusion that time, not goods, is the most precious commodity that they can provide their customers. After all, with all of the demands of work, family, friends, and life in the Internet Age, who has time to go shopping anymore? In many sectors of retail, convenience has trumped experience when it comes to getting good quality products and services at a fair price. We want to get our shopping done as fast as possible and then move on to bigger and better things.




What quicker and better way to shop than right where you are right now? Digital shopping, through both the Web, and more recently, mobile, is making shopping faster and easier than it has ever been. As Chatel and Hunt put it, “Digital home shopping is king: speedy and needful of your needs, not those of the retailer. No queuing, no stress, no traffic—just a slightly higher bill to pay for the service and delivery.” Think about the way in which we can now shop for everything from books to DVDs to videogames on Amazon.com, to electronics and gadgets from BestBuy.com and Futureshop.com, to health products, one of a kind items (Etsy.com) and even cars. If you can buy it out in the physical world, no doubt there’s a place where you can buy it quicker and faster online.




Digital is also changing the way in which we shop in the physical world, too, including where we choose to go and how we end up discovering new products. Social media, of course, has turned our Facebook timelines and Twitter feeds as sources of shopping inspiration and discovery. We can see what our friends and followers are shopping for or have bought, and guess what: we want it to. Why browse the streets when you’ve got your friends to do that for you? Online startups like Toronto’s ShopCastr have partered with local, independent retailers to bring window shopping to your desktop and tablet. Using the app, you can browse entire inventories of unique wares, tag the ones you like, and then head out to purchase them in the actual store when it’s convenient for you.



The Digital Dichotomy


But, although digital shopping has the ability to fill our baskets faster and run up our credit card bills in the blink of an eye, Chatel and Hunt are quick to point out that there is one major drawback: delaying one’s self-gratification during the wait for delivery. This dichotomy between working harder for immediate gratification (through physical shopping) and accepting delayed gratification in exchange for working less contributes tension to the digital shopping experience, resulting in our first retail dilemma. Is it better to go out and buy now, or stay in and consumer later? It also results in an inherent interplay between the benefits of both the digital and retail space. One provides us with limitless information, opinions, and content, the other gives us the opportunity to touch, feel, and walk something over to the cash register. As the authors illustrate: “Do we negate time and space and buy the object online using a credit card, waiting for delivery by the agency we have bought from? Do we make a choice by researching all the available information and opinion to guide us, find out how to buy what we want using the Internet, then purchase it in physical space? Or do we almost make a decision, then visit the most convenient store, mall, or agency to make the final purchase even if the choices are not perfect?”




One sector of retail that is feeling the effects of this interplay: big box electronic retailers. As the aforementioned Best Buy and Futureshop quickly began to realize, shoppers were using the Internet to quickly and effortlessly shop for and research products, building their shopping lists and learning all about what brands, features, and specs they should be looking for. They then headed over to their local retailer, where they’d test-drive the products they’d seen online, touch them, feel them, and then decide what they were going to buy. But instead of buying the product in the store, they’d head back home to buy it cheaper online—often at a different retailer’s website!



In response to this misuse of the physical retail space (from the retailer’s perspective, of course), Best Buy and Futureshop have recently implemented changes that seek to tie together the digital and retail shopping experience—making it both seamless and less likely that shoppers while switch to another retailer. Stores will now match any price for any item—both at another store and online, eliminating the need to buy online to get the cheapest price. They have also optimized the in-store pick-up of online orders: you can shop for, research, and buy products online, then, rather than wait for delivery, drive over to your local store and pick them up immediately. Whether you choose to shop digitally, physically, or somewhere in between, these retailers ensure that you’ll do it quickly, easily, and that you’ll do it with them.



Going Mobile and Bringing the Store to You


This leads us to the quickest and fastest way to shop: not shopping at all. After all, even browsing, researching, and ordering products and goods takes valuable time away from our busy day. Food still has to be ordered, shopping trips still have to be made, buttons still have to be clicked in order to get what we need as quickly as we need it. But technology is changing this dynamic, too—allowing retailers to bring their stores to us wherever we may be, and ultimately, delivering what we need when we need it without the need to even open our wallets.

Tesco's Virtual Store in a South Korean Subway

Tesco's Virtual Store in a South Korean Subway


Well.ca and P&G's Virtual Store in Toronto's PATH System

Well.ca and P&G's Virtual Store in Toronto's PATH System

P&G's Mobile Virtual Store

P&G's Mobile Virtual Store
By bringing the retail experience to traditionally non-retail spaces, we will soon be able to shop quickly and easily while on the go. In a recent pilot project in Asia, Tesco created a virtual pop-up store in the subway system. While waiting for the next train, shoppers could scan a virtual aisle of products, indicate which one’s they’d like to buy, and then check out before their train arrives. The products they’d order would then be delivered later than day. P&G recently tested their own version of a similar virtual store concept earlier this year in Toronto’s PATH system, in addition to a food truck-like mobile virtual store in the US.










Subscription services are also changing the way in which we shop by removing the need to shop entirely. P&G also has on online store and virtual subscription services that allow shoppers to receive their regular products, like diapers and cleaning gear, through the mail. The same services are cropping up for items like take-out food, too. Just-Eat, another startup born in Toronto, allows shoppers to order, pay for, and book food deliveries online, and in advance.



It is clear that when it comes to a quicker, more convenient retail experience, the ideal offering may end up being a combination of both the digital and the physical. As Paco Underhill puts it, “The future of shopping will be about the integration of online and real-world retail—it won’t be a choice between them.”
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